Terms of Use

Effective date: 01 July 2026
Last updated: 21 July 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between the User (“You” or “User”) and New Fin-Tech Information Technology Network Services CO. L.L.C, having its registered address at I RISE TOWER, Al Thanyah First, 22C-14, Dubai, United Arab Emirates (“NEWFINTECH”, “we”, “us” or “our”).

These Terms govern your purchase and use of the eSIM products, Data Plans and related services available through esim4trip.net. Our Privacy Policy explains how NEWFINTECH collects, uses, shares and protects personal data. The Privacy Policy does not form part of these Terms except to the extent required by applicable law.

NEWFINTECH acts as the contractual seller of the Services purchased through the Platform. Mobile connectivity is technically delivered through third-party mobile network operators, MVNOs, roaming providers and connectivity aggregators. Unless expressly stated otherwise before purchase, the User’s contract for the purchased Service is with NEWFINTECH.

Definitions

“User” — an individual who has registered an account with NEWFINTECH and uses or plans to use NEWFINTECH’s services.
“eSIM” — means a downloadable digital SIM profile that enables a compatible device to access mobile data services through one or more Network Partners
“NEWFINTECH Products” — eSIM and other services and products offered by NEWFINTECH.
“Intellectual Property Rights” — all types of rights, including copyrights, trademarks, patents, know-how, and other rights existing or arising in the future.
“Data” — the volume of mobile internet provided under the selected plan.
“Data Plan” — a data package with a specific volume, validity period, and cost.
“Network Partner” means any mobile network operator, MVNO, roaming provider, eSIM provider, connectivity aggregator or other third-party supplier involved in providing the relevant eSIM or Data Plan.
“NEWFINTECH Services” — data plans and other services provided by NEWFINTECH.
“Top-Up” — purchase of data plans or services through NEWFINTECH’s platform.

General Provisions

These Terms govern the use of all NEWFINTECH products and services.

NEWFINTECH and the User are independent parties. This Agreement does not create a partnership, employment, or agency relationship.

NEWFINTECH adheres to a zero-tolerance policy regarding intellectual property rights violations.

NEWFINTECH may update these Terms from time to time. Material changes will be notified by email, through the User account, or by a prominent website notice before they take effect. Changes will not retroactively reduce rights relating to Services already purchased, except where required by law.

If you do not agree with the Terms — stop using NEWFINTECH’s services.

By creating an account, placing an order, selecting the applicable acceptance checkbox, or using the Services, the User confirms that they have read and accepted these Terms and the Refund Policy.

Continued use after the effective date of notified changes constitutes acceptance of the updated Terms. Changes will not retroactively alter the terms applicable to a completed purchase unless required by law or expressly accepted by the User.

Data Plans and Activation

Each Data Plan is subject to the data allowance, geographic coverage, supported networks, validity period, activation deadline, speed restrictions and other conditions displayed on the relevant product page at the time of purchase. These product-specific conditions form part of these Terms.

Unless otherwise stated on the product page, the validity period begins when the eSIM first connects to a supported network in the covered destination. Some Data Plans may begin upon installation, purchase or another event expressly specified before checkout.

Availability of 4G, LTE or 5G depends on device compatibility, geographic location, network coverage and the relevant Network Partner. Display of a particular network technology does not guarantee that it will be available at all times.

Data not used before the expiry of the Data Plan is forfeited and cannot be transferred or refunded, except where required by applicable law.

Top-Up availability depends on the relevant eSIM and Data Plan. The User must confirm that a Top-Up is compatible with the existing eSIM before purchasing it.

Technical Requirements

The device must support eSIM and the User must verify device compatibility and carrier-unlocked status before purchase. Device compatibility may depend on the device model, country of manufacture, firmware and mobile carrier restrictions.
eSIM is intended for data transmission only (internet). Calls and SMS are not available.
The device must be unlocked and support APN settings.
An eSIM activation code or QR code may be intended for one-time installation only. Deleting an installed eSIM may permanently prevent its reinstallation. NEWFINTECH is not responsible for loss of access caused by deletion, unauthorised sharing or incorrect installation of the eSIM, unless the issue resulted from inaccurate instructions or a defect attributable to NEWFINTECH.

Use of the Service

To use the service, you must create an account and provide accurate information.
The User is solely responsible for their use of the service.
Services are available only to individuals over 18 years of age.
NEWFINTECH may request documents to verify identity.
The User is responsible for maintaining account security.
The User is responsible for maintaining the confidentiality of their account credentials and must promptly notify NEWFINTECH of suspected unauthorised access. Actions performed through the account may be treated as authorised by the User unless NEWFINTECH has been notified of unauthorised access or the incident resulted from a security failure attributable to NEWFINTECH.
The User may delete their account by contacting support. Account deletion does not require NEWFINTECH to erase information that must be retained for tax, accounting, fraud prevention, dispute resolution or other legal obligations.

Refunds

Used services are non-refundable, except where the Service is defective, materially misdescribed, unavailable, or a refund is required by applicable law, used Services are non-refundable.
An eSIM is considered used when it has been installed or activated, or when any mobile data has been consumed, as shown in the records of the relevant Network Partner.
A refund may be requested within 30 days of purchase if the eSIM has not been installed or activated and no data has been consumed.
If the Service cannot be provided because of a technical defect attributable to NEWFINTECH or its Network Partners, NEWFINTECH may first attempt troubleshooting or provide a replacement eSIM. If the issue cannot be resolved within a reasonable period, the User may receive a refund for the affected Service.
Any administrative fee applies only to discretionary refunds and does not apply where the Service was defective, materially misdescribed, unavailable, or where applicable law requires a full refund.
Approved refunds will normally be issued to the original payment method within 30 business days. Additional processing time may depend on the payment provider.
Requests must be submitted only through the support form on site https://esim4trip.net using registred account.

User Obligations

The User agrees to:

comply with applicable laws;
not infringe intellectual property rights;
not use the service for fraud, spam, or illegal activities;
not attempt to hack or modify NEWFINTECH’s platform.

Liability and Suspension

NEWFINTECH may temporarily restrict or suspend an account or Service where reasonably necessary to:

investigate suspected fraud, chargebacks, sanctions violations or unlawful activity;
protect the Platform, Network Partners, Users or third parties;
prevent unauthorised access or misuse;
comply with applicable law or a binding request from a competent authority; or address a material breach of these Terms.

Where reasonably practicable and legally permitted, NEWFINTECH will notify the User of the reason for the restriction and provide an opportunity to resolve the issue.

NEWFINTECH may permanently terminate an account for a material or repeated breach of these Terms, provision of materially false information, non-payment, fraud or unlawful use. Any permanent forfeiture of funds or Services must be supported by reasonable evidence and permitted by applicable law.

Termination does not affect rights and obligations accrued before termination. Any unused amount that the User is legally entitled to recover will be refunded in accordance with the Refund Policy.

NEWFINTECH may replace a Network Partner where necessary to maintain the Service, provided that the replacement does not materially reduce the purchased data allowance, validity period or geographic coverage. If a materially equivalent replacement cannot be provided, the User may request an appropriate refund.

No Warranties

The Services are provided subject to network availability and the technical limitations described in these Terms. NEWFINTECH does not guarantee uninterrupted connectivity, a particular connection speed, latency, network technology or availability in every location within a destination.

Nothing in this section excludes any warranty, remedy or consumer right that cannot lawfully be excluded.

Services are not intended for use in critical systems (medicine, aviation, etc.).

Limitation of Liability

To the maximum extent permitted by applicable law, NEWFINTECH will not be liable for indirect, incidental, special or consequential losses, loss of profit, loss of business opportunity or loss of data arising from the use of the Services.

NEWFINTECH is not responsible for temporary variations in speed, coverage or network availability that are outside its reasonable control. This does not affect the User’s right to an appropriate remedy where the purchased Service is materially unavailable, defective or misdescribed.

Subject to the exclusions below, NEWFINTECH’s aggregate liability arising from a particular Data Plan or order will not exceed the total amount paid by the User for that Data Plan or order.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, gross negligence, or violation of mandatory consumer rights.

Changes in Legislation

NEWFINTECH may amend the Terms in accordance with legal requirements.

The invalidity of any individual provision shall not affect the remaining provisions.

Personal Data and Privacy

NEWFINTECH processes personal data in accordance with its Privacy Policy and applicable data protection laws, including UAE Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data.

NEWFINTECH may process personal data where such processing is:

necessary to create and administer the User’s account, process payments, deliver and support the eSIM Services, and otherwise perform this Agreement;
necessary to comply with applicable legal, regulatory, accounting, tax, fraud-prevention, sanctions-screening or law-enforcement obligations;
necessary to establish, exercise or defend legal claims, protect the rights and security of NEWFINTECH, its Users or third parties, or prevent misuse of the Services;
based on the User’s consent, where consent is required by applicable law; or
otherwise permitted under applicable law.

Personal data may be processed for account management, order fulfilment, eSIM activation, payment processing, customer support, service security, fraud prevention, regulatory compliance, analytics and service improvement.

Direct marketing communications will be sent only where NEWFINTECH has a valid legal basis to do so. Where consent is required, such consent will be requested separately and may be withdrawn at any time using the unsubscribe mechanism or by contacting NEWFINTECH.

NEWFINTECH may share personal data, only to the extent necessary for the relevant purpose, with Network Partners, eSIM and connectivity providers, payment processors, identity-verification and fraud-prevention providers, hosting and IT service providers, analytics providers, professional advisers, competent authorities and other recipients described in the Privacy Policy.

Some recipients and service providers may be located outside the United Arab Emirates. Where personal data is transferred internationally, NEWFINTECH will apply the safeguards required by applicable law, including appropriate contractual protections, transfers to jurisdictions providing an adequate level of protection, the User’s explicit consent where required, or another legally permitted transfer mechanism.

Personal data will be retained only for as long as necessary for the purposes for which it was collected and thereafter for any period required to comply with legal, tax, accounting, fraud-prevention, dispute-resolution or regulatory obligations. Specific retention periods or the criteria used to determine them are described in the Privacy Policy.

Subject to applicable law, the User may request access to, correction, transfer or deletion of personal data, restriction or cessation of processing, withdraw consent where processing is based on consent, and object to certain automated decisions or direct marketing. Withdrawal of consent does not affect processing lawfully carried out before the withdrawal and does not prevent processing based on another lawful ground.

Requests relating to personal data may be submitted to privacyesim@esim4trip.net. Additional information regarding the categories of personal data collected, processing purposes, recipients, international transfers, retention periods, security measures, User rights and complaint procedures is provided in the Privacy Policy.

Force Majeure

NEWFINTECH shall not be liable for failure to perform obligations in the event of:

natural disasters;
wars, strikes;
actions of governmental authorities;
other circumstances beyond the company’s control.

NEWFINTECH will not be liable for a delay or failure caused by an event beyond its reasonable control, including natural disasters, war, civil unrest, strikes not limited to NEWFINTECH’s personnel, widespread telecommunications failures, governmental measures or failure of critical infrastructure.

NEWFINTECH will take commercially reasonable measures to mitigate the effects of the event and resume the affected Services. If a force majeure event makes the purchased Service permanently unavailable, the User may be entitled to an appropriate refund for the unavailable portion, subject to applicable law.

Governing Law and Disputes

These Terms are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai.

The parties shall first attempt to resolve any dispute through NEWFINTECH customer support. Nothing in these Terms restricts the User’s right to submit a complaint to the competent consumer protection authority. Subject to mandatory consumer rights, the courts of Dubai shall have jurisdiction.